Service Driven
Being service driven is at the heart of everything we do. It’s a point of difference that sets us apart: from potential cost-savings, to an easier way of doing business, to the expertise of creating bespoke solutions.
For nearly 40 years, we have provided certainty, by doing what we say we will do and being upfront with our customers. They rely on us to be results driven and innovative, so they can get on with what they do best. When you trust who you work with, experience their focused service and utilise their class-leading technology, you can be sure of the outcomes. That certainty is something you can’t put a price on.
Corporate vision
We’re on a mission to stand apart as the market leader in fleet management and automotive leasing solutions.
By combining flexibility and experience with class-leading technology, we offer innovative, cost-effective, tailored solutions designed to meet the needs of our customers. Whether they’re large organisations, small to medium sized enterprises or individuals.
Our corporate philosophy
With close to 40 years in the New Zealand market, you’d think we’d rest on our laurels. But that’s just not our style.
Instead, we constantly challenge both ourselves and the market to ensure our clients benefit from the very best vehicle leasing, fleet management and/or funding arrangements for their needs.
Customer touch points gauge
And because the customer experience is so important to us, we use an end-to-end Net Promoter Score software system across all our customer touch points. This gives us an up-to-the minute read on the customer experience and constantly helps us refine service delivery.
Customer experience research
Conducted by Colmar Brunton, helps us identify the changing needs of customers even before they happen. With this valuable insight we improve business processes, optimise customer value and spearhead new solutions. FleetPartners current Net Promoter Score is +35 - well above industry benchmarks.
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