Rabobank | Driver Guide
Driver App
Our FleetPartners driver app will help you access driver services on the road, 24/7.
- On your mobile phone, simply visit
app.fleetpartners.co.nz - On your first visit, you will be asked to save the icon to your mobile home screen. We recommend that you do this, so its easy to find when you need it.
- Alternatively you can save the driver app to your home screen by following the instructions below:
For iOS (iPhone/iPad):
1. Open Safari and go to app.fleetpartners.co.nz
2. Tap the share icon (square with arrow)
3. Select add to home screen
4. Tap add
For Android:
1. Open Chrome and go to app.fleetpartners.co.nz
2. Tap the three dots in the corner
3. Select add to home screen
4. Tap add
Our driver app provides you with:
- Drivers Guide
- Fair Wear and Tear Guide for your vehicle
- Service locator for our authorised service provider network
What's included in your Fully Maintained Operating Lease?
Scheduled servicing & maintenance
Scheduled servicing and maintenance are included in your lease contract. We will send you a service text reminder when your vehicle is near due for a service. (Reminders are triggered 1 month or 2500 km ahead of the next scheduled service)
Your vehicle must be serviced/repaired as agreed with FleetPartners. Vehicles are to be serviced at the manufacturer’s intervals e.g. 15,000 km or 12 Months, as per the service booklet in the vehicle.
Important information:
- All maintenance work that falls outside of regular repair and maintenance requires approval from Janice Harding before FleetPartners will allow the work to be done.
- Please inform the service agent that the vehicle is a FleetPartners vehicle. The agent will ring FleetPartners for prior approval so you don't have to call FleetPartners.
- Please don't pay for your servicing and maintenance as it is included in your contract.
- Please be advised that your car may or maybe not be groomed at the time of service.
- The FleetPartners service reminder system utilises fuel odometer readings to predict when your next service is due. Please ensure you are entering your odometer reading upon each refuel in order to prevent inaccurate compliance data.
Replacement tyres
You may have a set number of replacement tyres included in your contract. You can get tyres replaced or repaired at one of our approved tyre partners.
Please inform the tyre supplier you have a FleetPartners vehicle and the agent will ring FleetPartners for prior approval. Please don’t pay for your tyre replacement or repair directly to the service agent.
All tyre replacements, including wheel alignments, need to be carried out through Bridgestone/Firestone or Carters.
If a driver requests tyres that fall outside of what is currently on the vehicle, i.e. a more expensive brand or a tyre upgrade, FleetPartners will require approval from Janice Harding before FleetPartners will allow the work to be done.
24/7 roadside & breakdown assistance
Our national roadside assistance is available to all FleetPartners customers. In the event of an accident, make sure everyone is safe and call 111 if an emergency. Then call us on 0800 438 435 for any of the following:
- Flat Battery/Jump Start
- Flat Tyre
- Lockout Assistance
- Fuel - If you run out, we will arrange the delivery of 5 litres of petrol or diesel
- Mechanical breakdown
If the cause of a vehicle breakdown is mechanical, the charges will be sent to FleetPartners or the vehicle will be fixed under the manufacturer’s warranty. If the breakdown is due to the driver's actions, charges will be on-charged to your business. Examples of breakdowns that fall into this category are (but are not limited to) lockout, jump-start, flat tyre(s) due to under inflation, and overheating due to no water in the radiator.
Warrant of Fitness (WOF)
New vehicles come with an initial Warrant of Fitness when first registered. The next WoF only needs to be completed after 3 years. Then it needs to be completed annually for the life of the vehicle. VTNZ is our preferred supplier.
Please advise VTNZ that it is a FleetPartners vehicle. Please don’t pay the service agent directly.
Important – Your vehicle is NOT covered by Insurance without a valid WOF. This includes the 28 day grace period should your vehicle fail its WOF. Driving a vehicle without a valid WOF is also a Health and Safety risk. FleetPartners can provide a relief vehicle if your lease vehicle will be off the road for more than 24 hours. Please contact our Customer Experience team on 0800 438 435 to arrange this.
If you are unable to get a booking at your preferred service provider before your WOF expires, you can use your local VTNZ as no booking is required.
Accident management
We partner with one of New Zealand’s leading accident management specialists, First Rescue to provide a 24/7 accident management service.
Our dedicated team will act as the sole point of contact for all your insurance claims, assessments, repairs, third-party cost recovery, legal and investigation support systems. If you have signed up for the service, call us on 0800 438 435 and let us manage the whole process for you.
Fuel cards
Save on fuel costs every day at your nearest fuel station.
If your fuel card is lost or stolen, please call FleetPartners on 0800 438 435. If you need to order a replacement or new card, email us at fuelcard@fleetpartners.co.nz.
It is vital to enter the correct current odometer reading whenever purchasing fuel as this provides accurate reporting information to FleetPartners.
Registration label
Your registration label needs to be updated every 12 months. If you have a Fully Maintained Operating Lease, this service is included. Labels are processed in advance of expiration and will be posted to the nominated address. Please make sure this information is kept up-to-date by informing your FleetPartners Relationship Manager. Immediately display the label on your windscreen. Reprints are available by contacting our Customer Experience team at registrations@fleetpartners.co.nz.
Road user charges (RUC) label
For vehicles that have RUC management service included, labels are processed in advance of their expiration and will be posted to the nominated address. Please make sure this information is kept up-to-date by informing your FleetPartners Relationship Manager of any changes. Immediately display the label on your windscreen once received. Reprints are available by contacting our Customer Experience team at registrations@fleetpartners.co.nz.
Windscreen repairs
Please have these repaired at your local windscreen provider and use your company credit card for payment. These do not go through Rabobank’s insurance or FleetPartners.
Relief vehicle
In the event of an accident or emergency, if your vehicle is off the road for more than 24 hours and is on a Fully Maintained Operating Lease, we’ll arrange a vehicle for you for up to 28 days after the incident at no cost.
Call us on 0800 438 435 to book a relief vehicle.
What to do at the end of your lease?
Return to Turners
At the end of your lease your vehicle should be returned to a Turners branch. When dropping off your vehicle, please notify Turners staff that it is a FleetPartners vehicle return. Please hand over all your keys and ensure that all accessories are with the vehicle (cargo blind/vehicle handbook/tow bar/tooling etc.) Turners will then undertake an inspection and report on any damage.
Fair Wear and Tear Guide
Please familiarise yourself with these guidelines to avoid any charges when your vehicle's lease expires. If you wish to book a pre-return inspection by our independent assessors, please call us to arrange a time.
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