Sealord Driver Guide

Driver App

Our FleetPartners driver app will help you access driver services on the road, 24/7.

  • On your mobile phone, simply visit
  • On your first visit, you will be asked to save the icon to your mobile home screen. We recommend that you do this, so its easy to find when you need it.

Our driver app provides you with:

  • Drivers Guide
  • Fair Wear and Tear Guide for your vehicle 
  • Service locator for our authorised service provider network

What's included in your Fully Maintained Operating Lease?

Scheduled servicing & maintenance

We will send you a text (SMS) or email reminder when your vehicle is near due for a service. Please inform the service agent that the vehicle is a FleetPartners vehicle. The agent will ring FleetPartners for prior approval. Please don’t pay for the service or any maintenance work directly to the agent.

Please be advised that your vehicle may or may not be groomed at the time of service. If you would like a courtesy car during your service, please advise the agent at the time of booking your service.

Your vehicle must be serviced/repaired as agreed with FleetPartners. Vehicles are to be serviced at the manufacturer’s intervals e.g. 15,000 km or 12 Months, as per the service booklet in the vehicle. If your vehicle is still within warranty (ie. standard first 3 years from registration), it must be taken to your local manufacturer's service provider e.g. Toyota to a Toyota service agent or service centre.

Replacement tyres

You may have a set number of replacement tyres included in your contract. You can get tyres replaced or repaired at one of our approved tyre partners.

Please inform the tyre supplier you have a FleetPartners vehicle and the agent will ring FleetPartners for prior approval. Please don’t pay for your tyre replacement or repair directly to the service agent.

Our preferred suppliers are:

  • Bridgestone/Firestone
  • GT Radial/Falken/Goodyear/Dunlop/Michelin (TYRES4U & Carters Tyres)
  • Hankook (Value Tyres)
  • Pirelli/Toyo (YHI)
  • Maxxis/Continental (Tyremax)


24/7 roadside & breakdown assistance

Our national roadside assistance is available to all FleetPartners customers. In the event of an accident, make sure everyone is safe and call 111 if an emergency. Then call us on 0800 438 435 for any of the following:

  • Flat Battery/Jump Start
  • Flat Tyre
  • Lockout Assistance
  • Fuel - If you run out, we will arrange the delivery of 5 litres of petrol or diesel
  • Mechanical breakdown


If the cause of a vehicle breakdown is mechanical, the charges will be sent to FleetPartners or the vehicle will be fixed under the manufacturer’s warranty. If the breakdown is due to the driver's actions, charges will be on-charged to your business. Examples of breakdowns that fall into this category are (but are not limited to) lockout, jump-start, flat tyre(s) due to under inflation, and overheating due to no water in the radiator.


Registration label

Your registration label needs to be updated every 12 months. If you have a Fully Maintained Operating Lease, this service is included. Labels are processed in advance of expiration and will be posted to the nominated address. Please make sure this information is kept up-to-date by informing your FleetPartners Relationship Manager. Immediately display the label on your windscreen. Reprints are available by contacting our Customer Experience team at

Warrant/Certificate of Fitness (WoF/CoF)

New vehicles come with an initial Warrant of Fitness when first registered. The next WoF only needs to be completed after 3 years. Then it needs to be completed annually for the life of the vehicle.

 For heavy commercial vehicles an initial Certificate of Fitness is issued for all new heavy vehicles and needs to be renewed every 6 months. VTNZ is our preferred supplier and has branches throughout New Zealand. 

Please advise VTNZ that it is a FleetPartners vehicle. Please don’t pay the service agent directly. If your vehicle is on a Fully Maintained Operating Lease, the cost is included as part of your lease. If you are on a Managed Maintenance Operating Lease, the cost will be charged back to your company.

Windscreen repairs

Windscreen replacement or chip repairs are to be carried out by Instant Windscreens. Call us on 0800 438 435 and press option 1, then option 3 for windscreens.

Please inform the glass repairer that the vehicle is a FleetPartners vehicle. The repairer will contact us for prior approval of the repair or replacement. 

Please don't pay for your windscreen replacement or repair directly to the service agent.

Relief vehicle

In the event of an accident or emergency, if your vehicle is off the road for more than 24 hours and is on a Fully Maintained Operating Lease, we’ll arrange a vehicle for you for up to 28 days after the incident at no cost.

Call us on 0800 438 435 to book a relief vehicle. 

What to do at the end of your lease?

Return to Turners

At the end of your lease your vehicle should be returned to an approved Turners branch. When dropping off your vehicle, please notify Turners staff that it is a FleetPartners vehicle return. Please hand over all your keys and ensure that all accessories are with the vehicle (cargo blind/vehicle handbook/tow bar/tooling etc.) Turners will then undertake an inspection and report on any damage. 

Fair Wear and Tear Guide

Please familiarise yourself with these guidelines to avoid any charges when your vehicle's lease expires. If you wish to book a pre-return inspection by our independent assessors, please call us to arrange a time.

Contact customers service

Need Support?

We're here to help