Commitment to our customers
We strive for exceptional service
HEART is what we want our customers to experience when they interact with us. We do this by putting our customers at the centre of everything we do. HEART stands for Honesty, Efficiency, Accessibility, Respect and Thought leadership.
Always being transparent and open about what we do, building a culture of trust and authenticity.
Working with passion and at pace to deliver exceptional outcomes.
Simplicity and digital transformation are core to everything we do.
Self-respect, mutual trust and openness to diversity – always compelling us to act with courage and kindness.
Pioneering the future of mobility and continuously innovating.
Each day, we deliver HEART to our customers through our company values, CARE: Collaboration, Accountability, Reimagine and Excellence.
Striving for exceptional service
We do more than just strive for the aspirational goal of exceptional service – we focus on and measure each customer interaction we have. This goes beyond simply aiming to meet our customers’ expectations. Instead, we delight customers, so they recommend us to a friend, family member or colleague.
To measure our success, we use Net Promoter Score (NPS) – the gold standard customer experience metric employed by many of the world’s leading brands. NPS scores are coupled with qualitative customer feedback, to provide meaningful and actionable insights. We aim for a high organisational NPS score and use these insights to continuously improve our customer experience.
Supporting our customers
We have many processes in place to ensure the safety of, and positive outcomes for, our customers.
- We offer financial whole-of-life modelling to help boost customers’ financial outcomes
- In a high-demand and low-supply market, we keep businesses moving by working with manufacturers and dealers to secure vehicles
- We provide real-time driver analytics to support workplace health and safety conversations and instil a culture of driver safety
- We uphold responsible leading practices through ongoing member training
want to join us?
We're looking for talented and passionate new team members.
We'd love to hear from you.