Customers | FleetPartners

We strive for exceptional service

HEART is what we want our customers to experience when they interact with us. We do this by putting our customers at the centre of everything we do. HEART stands for Honesty, Efficiency, Accessibility, Respect and Thought leadership. 

CARE

HONESTY

Always being transparent and open about what we do, building a culture of trust and authenticity.

EFFICIENCY

Working with passion and at pace to deliver exceptional outcomes.

ACCESSIBILITY

Simplicity and digital transformation are core to everything we do.

RESPECT

Self-respect, mutual trust and openness to diversity – always compelling us to act with courage and kindness.

THOUGHT LEADERSHIP

Pioneering the future of mobility and continuously innovating.

Each day, we deliver HEART to our customers through our company values, CARE: Collaboration, Accountability, Reimagine and Excellence.

COLABORATION

Our team is always greater than the sum of its parts.
Our team is:

  • Highly respectful
  • Your biggest challenger
  • Your strongest critic
  • Your best supporter

ACCOUNTABILITY

Ownership, accountability & pride in everything we do.
We are accountable for:

  • Ourselves
  • Our customers
  • Our colleagues
  • Our company

REIMAGINE

Dream big, ask why and seek out positive change.
We challenge:

  • Status quo
  • Conventional wisdom
  • Our assumptions
  • Each other respectfully

EXCELLENCE

Deliver beyond expectations every day.
We thrive on:

  • Beating customer expectations
  • Building relationships
  • Creating opportunities
  • Winning for our team

Striving for exceptional service

We do more than just strive for the aspirational goal of exceptional service – we focus on and measure each customer interaction we have. This goes beyond simply aiming to meet our customers’ expectations. Instead, we delight customers, so they recommend us to a friend, family member or colleague.

To measure our success, we use Net Promoter Score (NPS) – the gold standard customer experience metric employed by many of the world’s leading brands. NPS scores are coupled with qualitative customer feedback, to provide meaningful and actionable insights. We aim for a high organisational NPS score and use these insights to continuously improve our customer experience.

Supporting our customers

We have many processes in place to ensure the safety of, and positive outcomes for, our customers.

  • We offer financial whole-of-life modelling to help boost customers’ financial outcomes
  • In a high-demand and low-supply market, we keep businesses moving by working with manufacturers and dealers to secure vehicles
  • We provide real-time driver analytics to support workplace health and safety conversations and instil a culture of driver safety
  • We uphold responsible leading practices through ongoing member training

want to join us?

We're looking for talented and passionate new team members.

We'd love to hear from you.