Accident Management
Take the stress out of accidents
and let us handle it for you.
Reduce the inconvenience of accidents.
We can manage the entire claim and repairs process for you.
We partner with First Rescue, our Accident Management supplier to provide our customers with management of the entire accident process.
Everything is handled for you from the time of the accident through to the repair and return of the vehicle. Our dedicated accident management team will act as the sole point of contact for all your insurance claims, assessments, repairs, third-party cost recovery, legal and investigation support systems. If a vehicle is off the road for more than 24 hours for mechanical or accident repair, FleetPartners will arrange a “like for like” (type e.g. ute) relief vehicle for your use for 28 days per event*.
Benefits
- Identify fleet risks and reduce crash rates
- Improve driver safety
- Comply with NZ Health and Safety legislation as vehicles are considered places of work
- 24/7 accident assistance and claim lodgement
- Removes the hassle of having to make multiple phone calls and administration from your business by no longer having to manage the accidents in your fleet
- At the scene, incident or claims advice
- Immediate notification to your insurer
- Access to a nationwide network of quality repairers at a competitive price, including towing providers, assessors and other vendors
How It Works
1. Report a vehicle accident, theft or vandalism by calling us on 0800 438 435, and select Accident and Breakdown Assistance option.
2. First Rescue will
- Determine the driver’s immediate needs arrange a tow truck, a replacement vehicle or simply pass on a message
- Load the incident details and claim over the phone into an Electronic Claim Form (ECF)
- Notify your insurance carrier of a claim where applicable
- Appoint an approved repairer in your location that warrants the repairs made to the vehicle
- Obtain the repair/damage estimate and images and carry out a desk assessment to ensure it is cost-effective. These are then forwarded to your insurer for approval/authorisation if an insurance claim is required.
- Manage the repair process from the time the incident is reported to us through to completion of the repair minimising downtime and taking unnecessary administration out of your business.
* Costs associated with repair (including insurance excesses) are included in FleetPartners monthly incidental invoice.
Relief vehicle will be provided at no additional cost with this service.